24/7 Support Available

Get in Touch We're Here to Help

Have questions about our hosting services? Our team is ready to assist you with expert support, quick responses, and solutions tailored to your needs.

15 min

Avg Response Time

98%

Satisfaction Rate

24/7

Support Available

Contact Information

Call Us

Speak directly with our support team

+255 794 215 194

Emergency: +255 784 123 456

Email Us

Send us an email anytime

support@simnet.co.tz

Response time: Within 4 hours

Visit Us

Our office location

Dar es Salaam, Tanzania

Working Hours:

Mon-Fri: 8:00 AM - 6:00 PM
Sat: 9:00 AM - 1:00 PM

Live Support Status

Send Us a Message

Fill out the form below and we'll get back to you as soon as possible.

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Frequently Asked Questions

Quick answers to common questions about contacting us

We typically respond within 15 minutes during business hours and within 4 hours for emails received outside working hours.

Yes! Our technical support team is available 24/7 via phone and live chat. Sales and billing inquiries are handled during business hours.

Please include your account email, service details, and specific error messages or screenshots if applicable. This helps us resolve issues faster.

Absolutely! We have Swahili-speaking support agents available. Just mention your language preference when contacting us.

For critical server issues, call our emergency line at +255 784 123 456. This line is monitored 24/7 for urgent matters.

Once you submit a request, you'll receive a ticket number via email. You can track progress by replying to that email or through our client portal.

Find Our Office

Visit us at our headquarters in Dar es Salaam

SimNet Headquarters

Dar es Salaam, Tanzania

Office Details

Address

Dar es Salaam, Tanzania

Working Hours

Mon-Fri: 8:00 AM - 6:00 PM
Sat: 9:00 AM - 1:00 PM

Office Phone

+255 794 215 194

Visitor Information

Free parking available
Wheelchair accessible
Meeting rooms available
Free WiFi for visitors

Schedule a Meeting

Book an appointment with our team for in-person consultation.